Customer Satisfaction Survey

Contact Information:
Name: (Required)
Email: (Required)
Which attorneys did you work with on this case?
Robert Guest
Scott Gray
Tracy Gray
I. Responsiveness
Avg. Rating
a. Available and accessible when needed
b. Delivers work product in a timely manner
c. Returns phone calls within a reasonable amount of time
d. Gives my case the attention it requires
e. Overall rating for responsiveness
II. Work Product
Avg. Rating
a. Possesses in-depth knowledge of legal matter
b. Provides thoughtful and well-reasoned advice
c. Consistently maintains high quality of work
d. Communicates well with me and in a manner which I understand
e. Creative and innovative in formulating solutions
f. Accurately explains the strategy and process I will be involved in and sets my expectations accordingly
g. Overall rating for quality of work product
III. Cost Effectiveness and Billing
Avg. Rating
a. Accurately estimates cost of service and the time required
b. The bills are timely and easy to understand
c. The bills accurately reflect the quality of service and effort involved in my case
d. Responds to my billing inquiries promptly
e. Overall rating for cost effectiveness and billing
IV. Service/Relationship
Avg. Rating
a. I am treated as a very important client
b. Demonstrates an interest in me and an understanding of my needs and objectives
c. Exerts effort beyond the minimum required in my case
d. Keeps me informed on legal issues that may affect my case
e. I am comfortable dealing with other people at the firm when my primary contact is not available
f. Keeps me informed on the progress of my case
g. Overall rating for service/relationship
Characteristic
a. Expertise in legal matter
Very Important
Important
Neutral
Not Important
b. Responsiveness/timeliness
Very Important
Important
Neutral
Not Important
c. Excellence in client service
Very Important
Important
Neutral
Not Important
d. Creative problem solving
Very Important
Important
Neutral
Not Important
e. Personal relationship/trust
Very Important
Important
Neutral
Not Important
f. Professional reputation
Very Important
Important
Neutral
Not Important
g. Referral from family/friend
Very Important
Important
Neutral
Not Important
h. Cost of legal representation
Very Important
Important
Neutral
Not Important
VI. How did you hear about us?
Google Search
Other Search Engine
Avvo
Firm Website
Phone book
Referral
Other
VII. If you could change one thing about Guest & Gray PC, what would it be?
VIII. Please tell us what you liked the most about working with Guest & Gray.
IX. Please tell us what you liked the least about working with Guest & Gray.
X. Please give us any additional suggestions you have so that we may improve our ability to serve you.
XI. Would you recommend us to others?
Yes
No
If not, why?
XII. Have you recommended us to others in the past?
Yes
No
XIII. Please mark the services from our firm which you have used:
Family
Criminal
Personal Injury
Debt Collection
Expunction
Civil Litigation
Wills/Probate
Other
XIV. Do you anticipate a future need for legal services? If so, please describe.
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