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AVVO Rating 10.0 - Top Attorney Criminal Defense
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AVVO Top Contributor - Family
AVVO Clients' Choice - Criminal Defense
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Customer Satisfaction Survey

Contact Information:

Thank you choosing Guest and Gray PC. Our goal is to constantly improve and meet the needs of every client. We would greatly appreciate your feedback on the survey below.

Name: (Required)
Email: (Required)
Which attorneys did you work with on this case?
Robert Guest
Scott Gray
Tracy Gray

I. Responsiveness Avg. Rating
a. Available and accessible when needed
b. Delivers work product in a timely manner
c. Returns phone calls within a reasonable amount of time
d. Gives my case the attention it requires
e. Overall rating for responsiveness
II. Work Product Avg. Rating
a. Possesses in-depth knowledge of legal matter
b. Provides thoughtful and well-reasoned advice
c. Consistently maintains high quality of work
d. Communicates well with me and in a manner which I understand
e. Creative and innovative in formulating solutions
f. Accurately explains the strategy and process I will be involved in and sets my expectations accordingly
g. Overall rating for quality of work product
III. Cost Effectiveness and Billing Avg. Rating
a. Accurately estimates cost of service and the time required
b. The bills are timely and easy to understand
c. The bills accurately reflect the quality of service and effort involved in my case
d. Responds to my billing inquiries promptly
e. Overall rating for cost effectiveness and billing
IV. Service/Relationship Avg. Rating
a. I am treated as a very important client
b. Demonstrates an interest in me and an understanding of my needs and objectives
c. Exerts effort beyond the minimum required in my case
d. Keeps me informed on legal issues that may affect my case
e. I am comfortable dealing with other people at the firm when my primary contact is not available
f. Keeps me informed on the progress of my case
g. Overall rating for service/relationship
V. Characteristic Avg. Rating
a. Expertise in legal matter
Very Important
Important
Neutral
Not Important
b. Responsiveness/timeliness
Very Important
Important
Neutral
Not Important
c. Excellence in client service
Very Important
Important
Neutral
Not Important
d. Creative problem solving
Very Important
Important
Neutral
Not Important
e. Personal relationship/trust
Very Important
Important
Neutral
Not Important
f. Professional reputation
Very Important
Important
Neutral
Not Important
g. Referral from family/friend
Very Important
Important
Neutral
Not Important
h. Cost of legal representation
Very Important
Important
Neutral
Not Important
VI. How did you hear about us?
Google Search
Other Search Engine
Avvo
Firm Website
Phone book
Referral
Other
VII. If you could change one thing about Guest & Gray PC, what would it be?
VIII. Please tell us what you liked the most about working with Guest & Gray.
IX. Please tell us what you liked the least about working with Guest & Gray.
X. Please give us any additional suggestions you have so that we may improve our ability to serve you.
XI. Would you recommend us to others?
Yes
No
If not, why?
XII. Have you recommended us to others in the past?
Yes
No
XIII. Please mark the services from our firm which you have used:
Family
Criminal
Personal Injury
Debt Collection
Expunction
Civil Litigation
Wills/Probate
Other
XIV. Do you anticipate a future need for legal services? If so, please describe.
 

Please do not include any confidential or sensitive information in this form.

Submitting this form does not create an attorney-client relationship.
Client Reviews
★★★★★
Guest and Gray law firm is wonderful. I have had the chance to work with three of the lawyers and they all have been wonderful. They will tell you when you need a lawyer and when you don't. They actually try to save you money. They respond very fast to questions and try to help you understand what is going on. They are caring and are really judgment free. If I needed a lawyer again I would use this firm in a second and recommend them. K.K.
★★★★★
I used Guest and Gray to deal with my ex wife's accusations of child neglect.I dealt with Robert Guest and Tracy Gray. Both were excellent attorneys and surpassed every expectation I had in fighting the false accusations. We Won ! M.B.
★★★★★
I used Guest & Gray for a child custody case and they were great. I was really nervous about the case but they took care of everything and answered all my questions. I would recommend their services to anyone. J.R.
★★★★★
I can highly recommend Guest and Gray. I have worked on a number of cases with Robert Guest and and Scott Gray and find it amazing how MOTIVATED they are to do everything they can for their clients, not to mention that there superior knowledge, etc. In criminal cases supportive relatives always want to know "what can I do" to help. Hire Guest and Gray. C.S.